Frequently Asked Questions

Everything you need to know about your PrincessAce shopping experience.

How long will it take for my order to arrive?

Standard shipping typically takes 3-7 business days within the continental US. International orders may take 10-21 business days depending on the destination and customs processing.

What is your return policy?

We offer a 30-day return policy for all unworn items in their original packaging with tags attached. Please note that for hygiene reasons, earrings and intimate apparel are final sale.

How do I determine my correct size?

Each product page features a detailed size guide. We recommend measuring yourself and comparing your results to our chart, as sizing can vary slightly between different styles and cuts.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer buy-now-pay-later options through Klarna and Afterpay.

Can I track my package after it ships?

Yes! Once your order is dispatched, you will receive a shipping confirmation email containing a unique tracking number and a link to monitor your delivery progress.

Are the materials used ethically sourced?

At PrincessAce, we are committed to responsible fashion. We partner with manufacturers who adhere to fair labor practices and prioritize high-quality, durable textiles to reduce environmental impact.